The Office of Secretary of State (OSOS) offers some of the most unique and diverse job opportunities in state government. Its critical responsibilities include: ensuring a fair and accurate elections process; connecting Washingtonians through the power of libraries; protecting our important government records; and registering corporations and charities. The Secretary of State also administers vital community programs that inspire giving, document our history, and assist crime survivors in avoiding further abuse. This independent office under the state Constitution operates from facilities in the Olympia area and statewide.
The OSOS is looking for top-performing employees who embody its core values of integrity, service excellence, visionary leadership, collaboration and teamwork. It is committed to both employee growth and work-life balance. The benefits of working in state government also include potential eligibility for the federal Public Service Loan Forgiveness program.
The Washington State Library connects people to the power of libraries. As Washington's oldest cultural institution, the library's unique and rare collections date back to territorial days. Resources include historical print and digital compilations, collections of state newspapers and maps, state and federal government publications, and the Ask-a-Librarian service.
The library benefits local libraries and their patrons through its consulting services, grants, subsidies, training, and programming. Additionally, the Washington State Library provides services to state prison and state hospital libraries. OSOS also operates the Washington Talking Book & Braille Library (WTBBL) in Seattle, a library for people unable to read standard print.
Library and Archival Professional 4
The Washington Talking Book & Braille Library (WTBBL) is a program of the WSL that provides statewide library service to residents unable to read standard print. WTBBL offers books in audio and braille formats free by mail and by download. WTBBL builds community and provides equal access to information and reading materials for Washington residents unable to read standard print.
This position reports to the director of Washington Talking Book & Braille Library (WTBBL) and supports the day-to-day operations of WTBBL, which provides library services state-wide, at the library and by mail, to any Washington resident unable to read standard print material due to blindness, visual impairment, deaf-blindness, physical disability (cannot hold a book or turn pages), or reading disability. This position also serves as the WTBBL KLAS (ILS) Administrator and oversees local book production and circulation.
Please note: Interviews for this position will be conducted on an ongoing basis. The first review of applicants will be on November 12, 2021. It is in the candidate's best interest to apply as soon as possible. The hiring manager reserves the right to fill the position at any time.
WTBBL Operations Manager
- Provides leadership and management support to WTBBL Director in the day-to-day operations of independent, full-service, statewide library facility
- Participates in strategic planning, monitors budget, projections, and program development
- Coordinates WTBBL statewide projects, collaborate on statewide initiatives establishing short and long term strategic goals, establishes and maintains working relationships with state and outside organizations and special interest groups, and performs outreach activities
- Develops data to support budget requests and develops or designs specifications for new or modified library programs or applications
- Monitors compliance with regulations regarding service, federal laws, ADA, and all copyright issues in consultation with National Library Service for the Blind and Physically Handicapped (NLS), Libraries for the Blind and Physically Handicapped (LBPH) Network, American Library Association (ALA) and other professional organizations
- Evaluates statistics from WTBBL departments, tracks emerging trends in circulation, impacts of digital services, and recommends service modifications
- Assists in development of policies and procedures for library operations and practices
- Assesses library situations, gathers and evaluates relevant information and recommends appropriate action as required; Assists with onsite facilities management, coordinating with WTBBL administrative assistant and OSOS facilities manager
- Troubleshoots building problems, responds to alarm calls outside business hours, meets vendors, and makes recommendations for repairs, modifications, etc.
- Consults with patrons, volunteers, or stakeholders on highly complex issues related to library operations
- Ensures compliance with City of Seattle safety codes including sprinkler, backflow, elevator, and fire safety
- Monitors status of custodial service, and other ongoing vendor contracts with administrative assistant
- Assists director with Ninth & Lenora Condominium Owner’s Association business, as needed
- Acts in absence of director
Local Book Production
- Creates budget projections and manages budget for Audiobook Production Department and Braille Department, including potential grant writing, exploring alternative funding sources, and procurement processes
- Evaluates local book production volume, resource consumption, and utilize data to support budget development, and creation or suspension of programs or initiatives
- Participates as member of Collection Development Committee in role as manager of both local book production departments
- Manages local book production budgets, places book orders, and process new books for production
- Manages operations of Audiobook Production and Braille Department
- Manages contract and production process of audio production of Statewide Voters’ Pamphlet
- Conducts research, identifies and assesses technology and systems relevant to audio and braille services, tracks emerging trends, monitors industry and network developments in production and copyright and access to information
- Provides leadership for staff, mentor staff and work with Human Resources to provide appropriate guidance, feedback, or corrective action as needed
Borrower Services Program
- Supervises Shipping Department including circulation, monitoring and analyzing technology tools and ensures trends are in line with the National Library Service for the Blind and Physically Handicapped (NLS) of the Library of Congress, and patron-centric collection development demands
- Manages the KLAS (integrated library automation system), providing complex consulting to staff, patrons, and stakeholders, and working as a liaison with the vendor, OSOS IT, and NLS to ensure seamless statewide library service for customers; Acts as KLAS Administrator
- Develops loan programs based on patron circulation needs to enhance the borrower experience and increase patron satisfaction
- Researches methods for collection and circulation needs of patrons and stakeholders in order to improve library automation
- Leads reader services meetings and coordinates shipping and registration functions with readers advisory and librarians
- Researches ILS options, and LBPH libraries best practices, recommend software and procedure changes to improve delivery of service, and patron satisfaction
- Analyzes patron circulation needs and responds and develops customized loan programs to enhance the borrower experience and increase patron satisfaction
- Develops and designs specifications and provides consultation for implementation for new or modified library applications, programs, or services
- Researches methods for reaching and surveying patrons and third party users regarding collection and circulation needs in order to better utilize and improve library automation
Communication, Technology, and Innovation
- Collaborates on WTBBL website and WTBBL social media presence
- Collaborates with OSOS communications staff and drafts blog posts highlighting WTBBL activities
- Ensures WTBBL is current with all technologies impacting creation of audio books, braille, or procedures for circulation, processing, or excessing of collection that may impact patrons or services in consultation with NLS
- Collaborates on quarterly production of WTBBL newsletter, “Reading Matters,” for distribution in large print, PDF, electronic braille, and MP3 formats
- Builds depth of knowledge and expertise with integrated library automation system in order to support WTBBL’s agility in shifting circulation models to meet changing NLS practices and procedures and future methods of service provision
- Ensures WTBBL is current in advances in assistive technology, aligning the library with appropriate technologies for patrons, staff, and stakeholders
- Collaborates with WTBBL librarians on accessibility and instruction for patrons and external stakeholders, including developing and delivering training modules and resources, to create a culture of accessibility and equal access to information statewide Consults with disability, technology, and other relevant organizations to ensure WTBBL is on the cutting edge with technology awareness, utilization, and expertise
- Performs Readers Advisory, and follows up on patron complaints to see that the patron is served appropriately
- Performs outreach activities, coordinates and plans events, gives tours, and produces outreach materials
- Covers the reception desk as needed
- Other duties as assigned
- Master’s Degree in Library and Information Science.
- Five years of full-time experience as a professional librarian with at least two years of experience developing, managing, and/or implementing and managing statewide projects or library programs
- One year of professional library experience working in a supervisory level position performing duties and responsibilities that include human resource management activities such as hiring, training, scheduling staff, evaluating coaching and counseling staff, including working with volunteer
- Ability to efficiently use a personal computer and applicable software to successfully perform the essential job functions of the position
- Experience working with budgets, including allotments, allocations, expenditures, and projections, obtaining services through a procurement process (RFP, etc.), and creating and managing contracts
- Experience with library technology, ILS systems, library management systems, inventory systems, or data management. Experience with Keystone Library Automation ILS preferred
- Experience working with, or demonstrated knowledge with assistive technology, providing computer training in software, assistive technology, and experience with Web design
- Experience working with diverse populations, particularly those with disabilities including the visually impaired, physically disabled, or reading disabled
- Experience participating in readers’ advisory activities including outreach to patrons by telephone, email, and US mail
- Experience in working with groups, advisory groups, and professional organizations
- Experience representing an organization to other organizations, associations, collaborations, etc.
- Experience consulting with external customers
- Experience in conducting patron surveys including developing, compiling and analyzing patterns of use including measuring circulation trends based on monitoring and researching statistical reports.
- Experience with, or demonstrated knowledge writing and implementing grant funded projects
- Ability to read, write and converse fluently in a second language other than English OR certification as a braille transcriber
This position works in an office environment that serves blind, visually impaired, deaf/blind, physically disabled, and/or learning disabled patrons. The standard work hours are Monday-Friday from 8:00 AM to 5:00 PM. This position may include statewide travel on weekends and evenings in support of business events, conferences and training. If driving a vehicle for company purposes, the incumbent of this position will be required to submit a valid driver license to their supervisor. This position uses standard office equipment including a computer, fax machine, copier, audio recording equipment and software, braille production equipment and assistive technology. This position works with internal and external customers. The incumbent of this position needs to be able to communicate clearly and concisely to a wide variety of audiences and must be willing to work with individuals who are blind, visually impaired, deaf/blind, physically disabled, and or reading disabled.
Special Notes: This position receives an additional 5% geographic assignment pay for being located within King County.
At this time, the Office of Secretary of State (OSOS) has not adopted a vaccine mandate policy as a condition of employment. However, for the continued health and safety of our workplace, the OSOS requires all employees to diligently follow our protocols and guidelines in response to COVID-19.
How to Apply
- To be considered for this this position you must attach a resume and a letter of interest describing how your experience and qualifications relate to the position description and the required and preferred/desired qualifications.
- You must complete the supplemental questions at the end of this application. Incomplete responses such as "see resume" will not be considered. In addition, if the employer you identify in the additional information section is not included on your resume or work experience profile, you will not receive credit.
- All veterans must include a copy of your DD214 to receive preference in the hiring process. You must redact your social security number before attaching it to your application.
The Office of the Secretary of State is an equal opportunity employer (EOE). We do not discriminate on the basis of religion, age, sex, marital status, race, color, creed, national origin, political affiliation, military status, sexual orientation, or any real or perceived sensory, mental or physical ability. All interested candidates are encouraged to apply. Persons of disability needing assistance in the application process, or those needing this announcement in alternative format, should call (360) 704-7145.